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Terms & Conditions

MundoLingu — Online Language School

Last updated: 26 August 2026

Welcome to MundoLingu. These Terms & Conditions (the "Terms") explain how our online language lessons and memberships work, and the rules that apply when you book, pay for, and take part in our classes. MundoLingu is an online language school operated from Dubai, United Arab Emirates, offering English lessons for Spanish speakers and Spanish lessons for English speakers. By booking a lesson, creating an account, or purchasing a membership or lesson package, you agree to these Terms. Please read them carefully.

1. The services we provide

MundoLingu provides online language education, which may include:

  • One-to-one (private) language lessons with a MundoLingu teacher.
  • Live group speaking classes held on scheduled evenings each week.
  • A monthly membership giving access to a members' area with video lessons, live classes, an events calendar, and a library of downloadable workbooks.
  • Learning materials such as workbooks, worksheets, and practice resources.
  • A free demo lesson for new students who want to try MundoLingu before enrolling.

The exact lessons, materials, and features available may change over time as we improve our service. We'll always aim to give you what was described when you enrolled.

2. Your account and eligibility

  • Our lessons and memberships are intended for adults (18 years or older). A student under 18 may take part only with the consent and supervision of a parent or legal guardian, who accepts these Terms on the student's behalf.
  • You are responsible for keeping your account details and any access code or login secure, and for all activity that takes place under your account.
  • Please give us accurate information when you sign up (for example your name, email, and contact number) so we can deliver your lessons and reach you if needed.

3. Bookings, packages and payment

  • Lessons and packages are booked in advance and paid for before the lesson or period begins, using the payment method shown to you or agreed with us (for example, bank transfer confirmed via WhatsApp).
  • A "package" is a set of lessons purchased together (for example a block of private lessons or a term of group classes). A "membership period" is the month you have paid for.
  • Prices are shown at the time of purchase. We may update our prices from time to time, but a change will never affect a package or membership period you have already paid for.
  • Lesson times are reserved specifically for you. When you book a time slot, that slot is held for you and your teacher, which is why the cancellation rules in Section 4 apply.

4. Cancellations, rescheduling and missed lessons

We know life happens, and we'll always try to be flexible. To keep scheduling fair for our teachers and other students, the following applies to any lesson that has a reserved time slot (private lessons and live group classes):

How lesson cancellations work

  • More than 24 hours' notice. You may reschedule or cancel free of charge, and the lesson stays in your package to be used another time.
  • Less than 24 hours' notice, or not showing up, without a valid reason. The lesson is counted as completed and deducted from your package. A valid reason includes things such as illness, a family emergency, or another genuine situation beyond your control — assessed reasonably and in good faith.
  • Fair-use allowance. Each student may use this late-cancellation allowance up to two (2) times within a single package or membership period.
  • After the second time. If it happens a third time, we'll pause and have a friendly conversation with you to understand what's going on and find a solution that works — whether that's adjusting your schedule, your plan, or the support we give you. Our goal is always to help you keep learning, never to penalise you.

Whenever possible, please give us as much notice as you can so we can offer your slot to another student and help you find a better time. If you need to cancel, let us know by your usual contact channel (for example WhatsApp or email).

5. Free demo lesson

New students may book one free demo lesson so we can get to know each other and plan the right learning path for you. The demo lesson is free of charge and carries no obligation to continue. It's offered per student, and we may limit repeat demo bookings.

6. Membership

  • Membership is billed monthly and renews automatically until you cancel.
  • You can cancel your membership at any time. When you cancel, you'll keep access until the end of the period you've already paid for, and you won't be charged again after that.
  • Introductory or promotional pricing (for example a reduced first month) applies only as described at the time you sign up; standard pricing applies afterwards.
  • Membership gives you access to the members' area and its content as it stands from time to time. We add new materials regularly, but the specific content available may change.

7. Refunds

Because our lessons, materials, and members' content are delivered digitally, and because lesson slots are reserved specifically for you, fees are generally non-refundable except where a refund is required by law. Lessons that have already been taken or counted as completed (including under Section 4) are not refundable. If you believe there are exceptional circumstances, please contact us — we'll always review your situation fairly and in good faith.

8. Student conduct and community

MundoLingu is a friendly, respectful learning community. When taking part in lessons, live classes, or any MundoLingu space, you agree to:

  • Treat teachers and fellow students with courtesy and respect.
  • Not record, share, or republish lessons, live classes, or other students' contributions without permission.
  • Not use MundoLingu's services for any unlawful, harmful, or abusive purpose.

We may pause or end access for anyone who behaves abusively or repeatedly breaks these Terms, where appropriate without a refund.

9. Learning materials and intellectual property

All MundoLingu lessons, workbooks, videos, graphics, and other materials are the property of MundoLingu (or used with permission) and are protected by intellectual property laws. They are provided for your own personal learning only. You may download and use materials for your studies, but you may not copy, resell, distribute, or share them publicly without our written permission.

10. Privacy and your data

We collect and use personal information (such as your name, email, phone number, and learning preferences) only to provide and improve our services, arrange your lessons, and communicate with you. We do not sell your personal data. If you would like to know what information we hold, or ask us to update or delete it, please contact us using the details at the end of these Terms.

11. Availability of the service

We work hard to keep lessons and the members' area running smoothly, but online services can occasionally be affected by technical issues, third-party platforms, or events outside our control. If a lesson can't go ahead because of a problem on our side, we'll reschedule it or return it to your package.

12. Changes to these Terms

We may update these Terms from time to time — for example, to reflect new features or legal requirements. The latest version will always be published on our website with an updated date. If you keep using our services after a change, that means you accept the updated Terms.

13. Liability

MundoLingu provides language education and support to help you learn, but we can't guarantee any specific result, exam score, or level of fluency, as progress depends on many factors including your own practice. To the fullest extent permitted by law, MundoLingu is not liable for indirect or unforeseeable losses arising from the use of our services. Nothing in these Terms limits any rights you may have that cannot be excluded by law.

14. Governing law

These Terms are governed by the laws of the United Arab Emirates (Dubai), without affecting any mandatory consumer-protection rights you may have in your own country of residence.

15. Contact us

If you have any questions about these Terms or your lessons, we're happy to help:

Thank you for learning with MundoLingu. We're looking forward to helping you reach your language goals.